Support for users and resources
AUCONET creates user specified software solutions for user-helpdesk and asset management. The foundation for planning, projecting and implementing in this field is the employment of REMEDY ARS.
The integration of existing master data into the user helpdesk system, as well as incorporation of the whole system into existing communications structures is made possible by workflow-based solutions. Further benefits are the connection to available network management systems as well as the escalation of trouble tickets via email, SMS and fax gateways.
